Clear policies, fair solutions.
Our products are covered by a clear warranty policy. While we do not offer returns or refunds, eligible manufacturing defects and covered damage are handled through replacement of the affected parts.
Support Parts Replacement
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No Returns or Refunds
Products purchased from Kursiwala are not eligible for return or refund. In case of a manufacturing defect, transit damage or covered product issue, the applicable damaged or defective part will be replaced according to the warranty policy.
Manufacturing Defects
If your product has a manufacturing defect covered under the applicable warranty, the dedicated affected part will be replaced. Manufacturing defects are eligible for part replacement and not for a refund.
Transit Damage
If your product is damaged during transit, the affected part will be covered under the applicable warranty and the dedicated damaged part will be replaced.
No Refunds
Manufacturing defects, transit damage and other covered issues are handled through replacement of the applicable parts. They are not eligible for a refund.
Part Replacement
Replacement of dedicated parts is provided in cases of broken, damaged or non-functioning chair parts, subject to the applicable warranty period.
3 Year Limited Warranty
Our warranty is designed to cover eligible product issues through dedicated part replacement.
What Is Not Covered
Damage resulting from normal usage and ordinary wear and tear is not covered.
Damage caused by misuse, accidents or physical impact is not covered.
Peeling or fading of upholstery material is not covered under the warranty.
Cancel Before Dispatch
An order can be cancelled or modified only while the product has not been dispatched from our warehouse. Once the product has been dispatched, the order cannot be cancelled or modified.
Need Help With a Warranty Issue?
If you have received a damaged product or believe your product has a covered manufacturing defect, contact our team for assistance.
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